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Setup & Installation

How do I set up my new HP printer?

Setting up your new HP printer is simple:

  1. Unpack your printer and remove all packaging materials, tape, and protective films.
  2. Connect the power cord and turn on the printer.
  3. Install ink or toner cartridges according to the printer's instruction guide.
  4. Load paper into the input tray.
  5. Download the HP Smart app from 123.hp.com or your app store.
  6. Follow the app's step-by-step instructions to connect your printer to your Wi-Fi network and complete the setup process.

For detailed instructions specific to your printer model, refer to the Quick Start Guide included with your printer or visit our HP Smart App Guide.

Connectivity

Printing Issues

Why is my HP printer not printing?

If your HP printer isn't printing, try these troubleshooting steps:

  1. Check connections: Ensure your printer is powered on and connected to your computer or network.
  2. Check for errors: Look for error messages or blinking lights on the printer's display panel.
  3. Check paper and ink: Make sure there's paper in the tray and sufficient ink or toner.
  4. Clear print queue: Cancel all pending print jobs and restart the print spooler service.
  5. Restart devices: Turn off your printer and computer, wait 30 seconds, then turn them back on.
  6. Test with a different file: Try printing a test page or a different document.
  7. Update drivers: Make sure you have the latest printer drivers installed.
  8. Check for paper jams: Open all access doors to check for and clear any paper jams.

If these steps don't resolve the issue, visit our Troubleshooting page for more detailed guidance.

How can I improve print quality?

To improve your print quality:

  1. Clean printheads: Use your printer's built-in cleaning utility from the control panel or printer software.
  2. Align printheads: Run the alignment utility from your printer's maintenance menu.
  3. Use the right paper: Different paper types require different settings. Make sure you're using the correct paper type in your print settings.
  4. Use high-quality paper: Higher quality paper generally produces better results, especially for photos.
  5. Check ink levels: Low ink can cause streaking and poor print quality.
  6. Use genuine HP ink: HP printers are designed to work best with genuine HP ink cartridges.
  7. Adjust print quality settings: In your print dialog, choose a higher quality setting (though this uses more ink).
  8. Update firmware: Make sure your printer has the latest firmware updates.

For persistent quality issues, your printhead or cartridges might need replacement.

How do I print on both sides of the paper (duplex printing)?

For printers with automatic duplex printing:

  1. Open the document you want to print.
  2. Select "Print" and open printer properties or preferences.
  3. Look for an option called "Print on Both Sides," "Two-sided printing," or "Duplex printing."
  4. Select this option and choose whether to flip on the long edge (for documents) or short edge (for booklets).
  5. Click "OK" and print as normal. The printer will automatically print on both sides.

For printers without automatic duplex printing:

  1. Print only the odd-numbered pages first.
  2. When prompted, take the printed stack and reinsert it into the paper tray according to your printer's instructions (usually face up or face down, depending on your printer model).
  3. Print the even-numbered pages.

Note: Check your printer's user guide to confirm if it supports automatic two-sided printing and for specific instructions for your model.

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